This is to testify that I have used the services of James Cotis at Logical Financial Management for all of my insurance needs, both corporate and personal, for over 20 years. In all my dealings with James & the team at Logical Financial Management over the years I have found them to be thorough and highly professional. Their research on my behalf has been comprehensive ... and their advice, recommendations and documentation have been of the highest order. From time to time I have also used their financial/ investment advice, via the Genesys Wealth brand. I have no hesitation in recommending James and his company to anyone wishing the very best of professional services.
Paul Brand, Director, Hydroquip Pty Limited and Varegi Pty Limited
Please select a claim type, downloadable PDF from the dropdown below
At LFM, we believe that courteous, dependable claims management support service is the cornerstone of our relationship with our clients. When a claim occurs, we'll work with you in a united effort to manage the claim handling process as efficiently as possible.
Where appropriate, and with your concurrence, we'll also arrange for the engagement of specialist claims preparers to ensure your claim entitlements are maximised under your policy.
How do I make an Insurance claim?
Please call LFM on (02) 9328 3322 when something happens that you believe will result in a claim being made. Our office hours are 8.45am to 5.00pm Monday to Friday. You can also email incident details to our dedicated email claims service: claims@lfma.com.au. For after hours service please contact James Cotis on 0411 427 733.
What you must do when you make a claim. 1. You must make your claim as soon as possible after you suffer a loss. Undue delays may prejudice your insurer by escalating the amount of the claim, incurring unnecessary legal costs or preventing any recovery action against third parties.
2. You must also:
take all reasonable steps to prevent any further loss from occurring, including any urgent emergency works;
advise the nearest police station if your property is lost or stolen, vandalised or maliciously damaged. Your insurer may ask for a written report from the police;
send us a fully completed claim form as soon as practicable, see above to download an appropriate claim form;
keep the property that has been damaged so that it may be inspected if required;
tell us about any prosecution or inquest that may be held;
send us any document relating to your claim within 72 hours of you receiving the document.
3. In relation to the Goods and Services Tax (GST), you must provide information, where requested. It is important that you provide us with:
your Australian Business Number (ABN) if applicable;
whether or not you are registered for GST;
the amount of input tax credit you have claimed on the GST applicable on the premium.
if you do not give us all the information we (or your insurers) ask for, it may affect the amount paid for your claim.
What you must NOT do when you make a claim
a. You must not repair or replace any damaged property (Plate Glass shop fronts and any urgent emergency work excluded) without the insurers consent;
b. Do not pay, promise to pay, or offer payment, or admit responsibility for a claim.
If the claim is urgent and requires immediate action to prevent further damage, the insurers will usually consider costs incurred for emergency work, depending on the amount and of course, provided the claim is covered under the policy.
